Cancellation & Refund Policy
At Escavana Stays, we understand that travel plans may change. This Cancellation & Refund Policy outlines the terms applicable to cancellations, booking amendments and refunds for reservations made through our website or directly with our team.
By confirming a booking, guests acknowledge and agree to the cancellation and refund terms applicable to their reservation.
1. Standard Cancellations
Guests are eligible for a full refund if the cancellation is made at least 15 days before the scheduled check-in date.
Cancellations must be communicated to Escavana Stays through the official booking channel or contact details provided in the booking confirmation. The cancellation will be considered effective once it has been acknowledged or recorded by our team or the relevant booking platform.
2. Late Cancellations
Bookings cancelled less than 15 days before the scheduled check-in date are non-refundable.
In such cases, payments already made towards the reservation will not be refunded, except where otherwise required by applicable law or expressly agreed in writing by Escavana Stays.
3. Peak Dates, Festive Periods and Long Weekends
Bookings made for designated peak dates, festive periods, public holidays and long weekends are strictly non-cancellable and non-refundable.
These terms apply due to the high demand and limited availability associated with such periods. Applicable dates will be identified or communicated during the booking process.
Guests are advised to carefully review the applicable cancellation conditions before confirming a reservation for these dates.
4. Cancellations After Check-In
Once a guest has checked in, the booking becomes non-refundable.
No cancellations, date changes, shortening of the stay or other amendments will be permitted after check-in, and unused nights will not be refunded, except where otherwise required by applicable law or expressly agreed in writing by Escavana Stays.
5. Booking Amendments
Requests to modify a confirmed reservation, including changes to travel dates, duration of stay, guest count or property selection, are subject to availability and approval by Escavana Stays.
Approved amendments may result in revised pricing or additional charges. A request to modify a booking does not automatically qualify for a refund and may be treated as a cancellation if the original reservation cannot be retained.
6. Refund Processing
Where a cancellation qualifies for a refund under this policy:
The eligible refund will be processed through the original payment method, wherever supported by the payment provider.
Refund processing will generally be initiated within 3 working days after the cancellation and refund eligibility have been verified.
The time taken for the amount to appear in the guest's account may vary depending on the payment gateway, bank or financial institution.
Any applicable deductions, where permitted and disclosed under the booking terms, will be communicated to the guest.
Guests will be notified if additional information is required to process an eligible refund.
7. Cancellations or Changes Initiated by Escavana Stays
In exceptional circumstances, Escavana Stays may be required to cancel or modify a confirmed reservation due to property unavailability, safety concerns, unforeseen operational issues or circumstances beyond reasonable control.
Where this occurs, Escavana Stays will communicate with the affected guest and work towards an appropriate resolution, which may include alternative accommodation, rescheduling or a refund, depending on the circumstances, the applicable booking terms and applicable law.
Nothing in this section limits any refund or other rights available to guests under applicable law.
8. No-Shows and Early Departures
If a guest fails to arrive on the scheduled check-in date without prior notice, the reservation will be treated as a no-show and will be non-refundable, subject to the applicable booking terms and law.
If a guest chooses to check out before the scheduled departure date, the unused portion of the reservation will not be refunded, except where otherwise required by applicable law or expressly agreed in writing by Escavana Stays.
9. Third-Party Bookings
For reservations made through third-party booking platforms or online travel agencies, the cancellation, amendment and refund procedures applicable to that reservation may also be governed by the relevant platform's terms.
Guests should submit cancellation requests through the original booking channel and follow the applicable procedures. Where Escavana Stays manages the reservation, our team may assist with the process, subject to the platform's rules.
10. Contact Us
For cancellation requests, refund enquiries or clarification regarding this policy, please contact us using the details below.
Business Name: Escavana Stays
Legal Business Name: DM Hospitality and Services Pvt Ltd
Email: admin@escavanastays.com
Phone: 080 6940 9029
Please include your booking reference, guest name and scheduled check-in date when contacting us about a reservation.
We recommend reviewing this policy before completing your booking. The applicable cancellation terms will be communicated during the reservation process.