Privacy Policy

Escavana Stays (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, make a reservation, or use our villa and apartment accommodation services.

By accessing our website or making a booking with Escavana Stays, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website or make a reservation.

1.1 Personal Information

This may include:

  • Full name

  • Email address

  • Mobile number and other contact details

  • Residential or billing address, where required

  • Identification details or documents, where required for guest verification or legal compliance

1.2 Booking Information

This may include:

  • Check-in and check-out dates

  • Number of guests

  • Property preferences and special requests

  • Booking confirmations, cancellations and communication records

  • Information required to facilitate your stay

1.3 Payment Information

We may collect and retain transaction-related information, including booking amounts, payment status, transaction references, billing details where applicable, and refund records.

Payments may be processed through third-party payment gateways or financial institutions. We do not intend to collect or store complete payment card details, UPI PINs, payment passwords or other confidential payment authentication credentials on our own systems.

1.4 Technical Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, access dates and times, and general website usage statistics.

2. How We Use Your Information

We use the information collected for legitimate business and operational purposes, including to:

  • Process, manage and confirm reservations.

  • Facilitate payments, cancellations and refunds.

  • Communicate booking details, check-in instructions and property information.

  • Respond to enquiries, complaints and customer support requests.

  • Verify guest identity and comply with applicable legal requirements.

  • Coordinate housekeeping, property management and other services necessary for your stay.

  • Improve our website, services and overall guest experience.

  • Monitor website performance and understand visitor behaviour.

  • Detect, investigate and prevent fraud, misuse or unauthorised transactions.

  • Maintain financial, accounting and business records.

  • Send promotional communications where permitted by applicable law and, where required, with your consent.

We will process personal information for the purposes described in this Privacy Policy and in accordance with applicable data protection laws.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties where necessary to provide our services, administer bookings or fulfil legal obligations. These may include:

  • Payment gateways and financial service providers: To process payments, verify transactions and facilitate refunds.

  • Property owners and authorised property personnel: To coordinate reservations, guest arrivals and accommodation services.

  • Operations and service providers: Including housekeeping, maintenance and guest support personnel who require relevant information to facilitate your stay.

  • Technology and website service providers: To host, maintain and improve our website, booking systems and related services.

  • Online travel agencies and distribution partners: Where a reservation is made through, or managed using, third-party booking platforms.

  • Government authorities and regulators: Where disclosure is required by applicable law, legal process or a lawful request.

We expect relevant service providers to handle personal information appropriately and only for authorised purposes.

4. Payments and Third-Party Services

Payments made through our website may be processed by third-party payment gateways or financial institutions. Such providers may collect and process information in accordance with their own privacy policies, security practices and applicable requirements.

Escavana Stays does not control the independent privacy practices of third-party websites, payment providers or booking platforms. We encourage you to review their respective privacy policies when using their services.

5. Website Logs and Analytics

We may collect and analyse technical information about how visitors use our website, including pages viewed, time spent on pages, access times, referral sources, browser information and general interaction statistics.

This information may be used to monitor website performance, troubleshoot technical issues, improve functionality, understand visitor preferences and enhance the user experience.

Where applicable, we may use third-party analytics tools to support these purposes.

6. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance and, where enabled, measure marketing effectiveness.

Cookies are small data files stored on your device that help websites remember certain information about your visit.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

Where required by applicable law, we will seek the relevant consent for cookies or similar technologies.

7. Marketing Communications

We may use your contact information to share updates, offers, property information and promotional communications relating to Escavana Stays, subject to applicable law and any consent requirements.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Opting out of marketing communications will not prevent us from sending essential service-related messages concerning your bookings, payments, cancellations or stay.

8. International Data Transfers

Some of our website, booking, payment processing, communication or technology service providers may store or process information on servers located outside your state or country.

Where personal information is transferred across borders, we will handle such transfers in accordance with applicable data protection laws and requirements.

The safeguards and protections applicable to your information may depend on the service provider and the jurisdiction in which the information is processed.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business and financial records, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of the booking and the requirements of applicable law.

Where information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable retention obligations.

10. Data Security and Payment Safety

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Payments made through our website may be processed by authorised third-party payment gateways or financial institutions. We do not intend to store complete payment card details or confidential payment authentication credentials on our own systems.

We will not ask you to disclose your UPI PIN, payment passwords, card PIN or other confidential payment authentication credentials through unsolicited calls, emails or messages. Guests should use only authorised payment channels provided during the booking process and contact us if they suspect a fraudulent communication.

No method of electronic transmission or storage can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to information concerning your personal data.

  • Request correction or updating of inaccurate or incomplete information.

  • Request deletion of personal data where applicable.

  • Withdraw consent where processing is based on consent.

  • Raise a grievance regarding the processing of your personal information.

  • Exercise other rights available to you under applicable data protection laws.

Certain information may need to be retained where required by law or for legitimate legal and business purposes.

To exercise your rights or raise a privacy-related concern, please contact us using the details provided in the Contact Us section below. We will review and respond to requests in accordance with applicable laws and requirements.

12. Third-Party Websites and External Links

Our website may contain links to third-party websites, booking platforms, payment providers or other external services.

These websites operate independently and may have their own privacy policies and data handling practices. Escavana Stays does not control the privacy practices of external websites, and the inclusion of a link does not constitute an endorsement of their privacy or security practices.

We encourage you to review the relevant privacy policy before providing personal information or completing a transaction on a third-party website.

13. Reviews, Testimonials and Marketing Content

We may feature guest feedback, reviews or testimonials on our website or marketing channels to showcase guest experiences and improve our services.

Where a testimonial or other personal information is used in a manner that identifies an individual, we will obtain consent or otherwise ensure that the use is permitted under applicable law.

You may contact us to raise a concern about the use of your testimonial or personal information.

14. Legal Disclosures and Protection of Rights

We may disclose personal information where required by applicable law, a valid legal process or a lawful request from a competent authority.

We may also disclose relevant information where reasonably necessary to investigate suspected fraud, enforce our contractual terms, resolve disputes, protect our legal rights or safeguard the rights, property and safety of our guests, property owners, personnel or other individuals.

15. Business Transfers

If Escavana Stays undergoes a merger, restructuring, acquisition or transfer of business assets, personal information may be transferred to the relevant successor or acquiring entity to the extent necessary for the transaction and subject to applicable legal requirements.

Any such transfer will be handled in accordance with applicable data protection obligations.

16. Children's Privacy

Our services are intended to be booked by adults.

We do not knowingly collect personal information directly from children except where necessary and permitted for booking administration, accommodation requirements or legal compliance.

Where information relating to a child is required, it should be provided by an authorised parent, guardian or other person legally entitled to provide it, subject to applicable law.

We will handle personal information relating to children in accordance with applicable data protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, operational requirements or applicable laws.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we handle personal information.

18. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Business Name: Escavana Stays

Legal Business Name: DM Hospitality and Services Pvt Ltd

Email: admin@escavanastays.com

Phone: 080 6940 9029

We will review and respond to privacy-related requests in accordance with applicable laws and requirements.